Transforming Ports, Destinations & Cruise Operations Worldwide
For more than 25 years, I’ve worked across cruise lines, port authorities, and the U.S. Coast Guard to deliver solutions that help destinations grow and operations run smoothly. I bring strategic vision and hands-on experience to projects that shape the future of our industry.
Our Services
Ports & Destinations
With experience as a Port Director and as a cruise ship executive, my unique experience of being on “both sides of the table” assists all parties in improving the guest experience, enhancing operations, and improving profitability. By taking into account each unique local landscape we help to create a seamless operation that spurs true economic impact through proven strategic success while ensuring a greater direct and indirect economic impact in the port and on the region.
We also provide services including developing marketing materials, formulating strategies, and providing port & destination representation to the cruise ship industry.
Operations & Technology
I bring the same "both sides of the table" mindset to technology that I do to port and destination work—blending proven on-the-ground practices with modern tools to eliminate bottlenecks, elevate service quality, and deliver a smoother guest journey end to end. With Movarok as technology partner, we align people, process, and platforms to drive efficiency where it matters most.
We have the full operational picture: berth allocation and passenger flow planning; ground transportation platforms that manage guest and crew movements at scale; overtourism management that protects the local experience while sustaining demand; dynamic pricing models that balance capacity, revenue, and guest satisfaction; transportation management systems supporting shuttles and group movements; freight and baggage logistics integrated with travel systems; and telematics that enable live vehicle and passenger tracking for real-time decision-making.
Shore Excursions
My experience in Shore Excursion Operations in ports is based on one simple goal in mind: ensuring that the guest experience is unforgettable!
To accomplish this, my unique array of clients in this segment of the industry are ones that leverage a considerable experience in order to deliver memories of a lifetime for guests and a seamless experience and operation for the client. Whether it’s seasonal or year-round, high volume or exclusive experiences, we help provide the highest quality tours by creating captivating, authentic experiences. We’ll help create, negotiate agreements, assist with training, and even assist during operations to ensure a deliverable that is top-notch.
Port Development
Consulting services that specialize in providing a full range of services necessary to deliver modern and efficient port terminals, from accommodating the latest generation of cruise ships to the efficient handling of cruise port operations, long-term berthing agreement negotiations, and revenue generation for ports.
We have experience encompassing the planning, construction, and operational supervision of cruise terminals with a philosophy of working closely with other partners to ensure a fully efficient and logistically sound operation.
Some of the key services include Berth sizing and layout for ports, Cruise Line long-term berthing agreements, Planning of onshore area uses, Equipment selection and layouts, Passenger embark/debark/security operations, and Environmental and Sustainability Options.
Terminal projects include these: Manhattan and Brooklyn, NY Cruise Ship Terminals; Port of Seward, AK; Grand Turk Onshore Development Ltd., Turks and Caicos Islands; Tampa Bay Real Estate Development Group, Tampa Bay, FL.
Let’s work together.
Tom.Spina@tomspinaconsulting.com